privacy policy

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web site and during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.

Miller's collects information about our clients and visitors to our web site so that we can provide an experience that is responsive to our clients' and visitors' needs. Information may be collected as part of: (i) fulfilling information requests, (ii) purchasing products, (iii) registering for program membership, (iv) submitting a job application, or (v) responding to communications from us (e.g., surveys or promotional offers). We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth and gender.

Miller's may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, aggregated data relative to your requests, and responses to promotional offers and surveys.

Collection & Use
Miller's is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

• providing services such as processing a transaction (e.g., fulfilling a request for information, or completing a product order)
• marketing and communications with you in relation to the products and services offered by Miller's
• performing market research via surveys to better serve your needs, improve the effectiveness of our web site, your Miller's experience, our various types of communications, advertising campaigns, and/or promotional activities

You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected.

Processing and Disclosure
Miller's does not sell, rent, or give physical possession of your PII to unaffiliated third parties outside the Miller's system. Situations in which Miller's may disclose your information to others include:

• when we have received your consent to do so
• when companies or services providers that perform business activities on behalf of Miller's require such information (e.g., credit card processing, customer support services, market research administration or database management services)
• in the event Miller's is merged or acquired by another company
• to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
• in case of emergency such as to safeguard the life, health, or property of an individual

If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.

CONSENT:
As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Miller's products and services, or upcoming Miller's special offers, events, enhancements, or other relevant information that may be of interest to you.  We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Miller's directly.

We would like to keep all of our clients and visitors informed and equally able to take advantage of the benefits offered by Miller's. However, if you reside outside of the United States, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.

In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Miller's may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION:
To ensure that your personally identifiable information (PII) is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). Please note that in an effort to prevent the unauthorized disclosure of your PII, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form.
Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.

SECURITY SAFEGUARDS:
Miller's recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. Miller's owned web site and server has security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although "guaranteed security" does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls and "firewalls".  This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.

ON-LINE TECHNOLOGIES:
Miller's may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to Miller's web site.

Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Miller's cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

Cookies can also help us provide you with a personalized on-line experience in the following ways:

• they remember your user name and password for future visits so log-in is easier and faster
• they ensure you are provided with the appropriate frames and content
• they ensure you obtain all requested information
• they help us deliver communications that are relevant and responsive to your interests and location

Miller's cookies are limited to our web site only, and are not designed to follow you when traveling on the Internet after leaving Miller's owned web site. We track the usage of our web site in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to Miller's cookies, various third parties may also place cookies on your computer's hard drive. Miller's is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.

Miller's also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Miller's may use this information to improve marketing programs and content.

LINKS TO OTHER WEB SITES:
In order to anticipate your needs, Miller's provides links to other web sites for your convenience and information. Miller's is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices.

MINORS:
Miller's does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Miller's marketing communications.

CONTACT US:
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Miller's in the future, you can contact us:

by e-mail:
info@millershardware.com

by telephone:
561-746-4800

by fax:
561-743-0233

by writing to us at:
Miller's Fine Decorative Hardware, Inc.
226 Center Street, Suites 2-5
Jupiter, Florida 33458
USA

UPDATES TO THE PRIVACY STATEMENT:
Miller's may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our clients, property, strategic marketing partners, and service providers.

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